FREQUENTLY ASKED QUESTIONS RELATED TO
SHOP AND PRODUCTS
- Visit the product sheets of what you want to buy
- Add to cart; you can also manage the quantity of each product from there
- Enter your details to register and complete your order
- Once the order is completed you will receive confirmation by email: enter a valid address!
It means it is ready to be shipped.
It means we have received your order but we are waiting for the bank to confirm that the money has been transferred. As soon as we receive such confirmation, we will ship your order.
If you need to cancel an order you can write to us via chat or through the contact form.
Alternatively, call 095 0935093 to get in touch with our Customer Service Department and request changes or order cancellation.
Of course! Once you receive your order, you have 14 business days to change your mind. Contact us by phone or using the form provided on the website.
It is essential to use the original packaging to exercise your right of withdrawal and get a refund on your purchase.
All registered users can have their own wish list, also known as a wishlist. If a product is to your liking and you don’t want to lose sight of it, add it with one click and you will always find it at your fingertips.
Adding a product to your wishlist in no way forces you to purchase it – it’s just a convenience for you! You may also need it to immediately find an item you have want to repurchase.
Sign up for the newsletter, receive a welcome discount code for your purchases.
No, our products can only be purchased online at our shop or at certified salons.
Simply sign up for the newsletter to receive a preview and email of all OP Cosmetics news and offers. It is totally free and quiet: we will never be intrusive.
We at OP|COSMETICS can guarantee 100% originality ONLY of products that are purchased from our e-shop. We CANNOT guarantee the same for products purchased elsewhere.
Use OP|BLONDE masks or our products from the OP|BLONDE Anti-Yellow line.
OP|BLONDE REPAIR SERUM N°3 reaches deep into the hair by restoring areas damaged by aggressive treatments thanks to the innovative molecule HSP3complex. In addition, because it is enriched with hyaluronic acid and collagen, it leaves the hair soft and easy to manage at the time of styling.
04.1 OP|BLONDE & OLAPLEX
Yes, you can find it on our online shop. Visit the OP|BLONDE page to view all available products.
Yes, you can find it on our online shop. Visit the Olaplex page to view all available products.
Yes, because it contains no parabens, so it is safe to use even during pregnancy.
No. OP|BLONDE and OLAPLEX work within the hair fiber by repairing areas damaged by aggressive treatments.
Absolutely!!! OP|BLONDE REPAIR SERUM N°3 reaches deep into the hair by restoring areas damaged by aggressive treatments thanks to the innovative molecule HSP3complex. In addition, because it is enriched with hyaluronic acid and collagen, it leaves the hair soft and easy to manage at the time of styling.
It is very simple. Both products have the same application method.
Follow these steps: apply a dollop of product to damp hair, towel-dried. Leave on for a minimum of 10 minutes. Rinse thoroughly with water. Proceed with shampoo, conditioner and blow dry as usual.
Minimum 10 minutes, but better a couple of hours. In general, the longer you hold it, the better.
Once a week.
Once a week.
Shipping is free of charge from €29 or more and is done by TNT courier. Below this threshold, you will find a charge of € 6 in your cart.
You will receive a confirmation email both after placing your order and after processing.
The second email will contain the tracking link by which you can follow the shipment of your package step by step.
If you have not received your order, you can contact us at 095 0935093 or write to us via the contact form.
please enter a valid address!
Currently, in addition to all over Italy, we only ship to: Austria, Belgium, Finland, France, Germany, Greece, Ireland, Netherlands, Poland, Portugal, Spain and Sweden.
None! Place whatever you want in your cart, regardless of cost. With an expenditure of only €29, however, you will not have to pay shipping costs.
Once the order is processed, delivery will arrive at the destination within 5 working days (weekends and holidays excluded).
When the courier picks up the shipment, you will receive an email with all the details, including the tracking code. For more info and clarification, contact us at 0950935093 or via the contact form.
Yes; please contact our customer service on Whatsapp +393283976505.
The discount code is applied to all list price items for sale on the site.
Therefore, all items on promotion, balance and/or discount as well as Kits including multiple products are excluded.
On the OP Cosmetics online shop, you can pay with most common credit cards, including rechargeable or prepaid cards such as Visa, Mastercard, Postepay, and American Express.
We also accept payments via Paypal or bank transfer in advance.
We are sorry but there is no payment on delivery
04.2 Blendor Masks
BLENDOR masks cannot cover white hair as they are refreshers that refresh and recharge the color, intensifying its reflection.
4 to 10 shampoos.
No. Blendor color masks are restorative masks based on color pigments. Such pigments give a “temporary glow” to the hair that will gradually fade in 4 to 10 shampoos, until the hair returns to its original color or at least the color it had before applying the mask.
Once a week.
Absolutely! All Blendor pigmented masks are mixable with each other to create endless shades of color.
Absolutely! All Blendor pigmented masks are mixable with OP|BLONDE professional products.
No! They are reflective masks, consequently brightening the highlights and refreshing the color.
Yes, they work even on natural hair.
Yes as long as it is not applied in skin.
04.3 Curly and frizzy hair
The CURL PERFECT ECRU NEW YORK line is just the thing for you!
MINERAL LEAVE IN, used before styling, will allow you to say goodbye to the much-hated frizz!
SEA CLEAN SHAMPOO and PROTECTIVE SILK CONDITIONER are the products for you. They are super light and suitable for frequent washing.