01. Order

How to buy online?

  • Visit the product sheets of what you want to buy
  • Add to cart; you can also manage the quantity of each product from there
  • Enter your details to register and complete your order
  • Once the order is completed you will receive confirmation by email: enter a valid address!

When the order is complete what does it mean?

It means it is ready to be shipped.

When the order is pending, what does it mean?

It means we have received your order but we are waiting for the bank to confirm that the money has been transferred. As soon as we receive such confirmation, we will ship your order.

Can I cancel an order?

If you need to cancel an order you can write to us via chat or through the contact form.
Alternatively, call 095 0935093 to get in touch with our Customer Service Department and request changes or order cancellation.

Is it possible to make the return?

Of course! Once you receive your order, you have 14 business days to change your mind. Contact us by phone or using the form provided on the website.
It is essential to use the original packaging to exercise your right of withdrawal and get a refund on your purchase.

What is the Wishlist?

All registered users can have their own wish list, also known as a wishlist. If a product is to your liking and you don’t want to lose sight of it, add it with one click and you will always find it at your fingertips.
Adding a product to your wishlist in no way forces you to purchase it – it’s just a convenience for you! You may also need it to immediately find an item you have want to repurchase.

I am a new client. Is there a discount on the first purchase?

Sign up for the newsletter, receive a welcome discount code for your purchases.

Do you have a physical store?

No, our products can only be purchased online at our shop or at certified salons.

05. News

Is there a way to keep up to date with all the latest OP Cosmetics news?

Simply sign up for the newsletter to receive a preview and email of all OP Cosmetics news and offers. It is totally free and quiet: we will never be intrusive.

04. Products

How can I tell if the product I purchased is original?

We at OP|COSMETICS can guarantee 100% originality ONLY of products that are purchased from our e-shop. We CANNOT guarantee the same for products purchased elsewhere.

What product can I use to dull the yellow highlights in my hair?

Use OP|BLONDE masks or our products from the OP|BLONDE Anti-Yellow line.

My hair is very damaged: what can I use?

OP|BLONDE REPAIR SERUM N°3 reaches deep into the hair by restoring areas damaged by aggressive treatments thanks to the innovative molecule HSP3complex. In addition, because it is enriched with hyaluronic acid and collagen, it leaves the hair soft and easy to manage at the time of styling.

I am a private individual: can I purchase the kit with OP|BLONDE Serum N2?

Yes, you can find it on our online shop. Visit the OP|BLONDE page to view all available products.

I am a private individual: can I purchase Olaplex n2?

Yes, you can find it on our online shop. Visit the Olaplex page to view all available products.

Can I use OP|BLONDE SERUM N3 during pregnancy and breastfeeding?

Yes, because it contains no parabens, so it is safe to use even during pregnancy.

Could OP|BLONDE or OLAPLEX ruin my hair?

No. OP|BLONDE and OLAPLEX work within the hair fiber by repairing areas damaged by aggressive treatments.

Does OP|BLONDE effectively repair damaged hair?

Absolutely!!! OP|BLONDE REPAIR SERUM N°3 reaches deep into the hair by restoring areas damaged by aggressive treatments thanks to the innovative molecule HSP3complex. In addition, because it is enriched with hyaluronic acid and collagen, it leaves the hair soft and easy to manage at the time of styling.

Can I use OP|BLONDE Serum N3 even though I have never used OP|BLONDE Serum N1&2?


How are OP|BLONDE N3 and Olaplex N3 used?

It is very simple. Both products have the same application method.

Follow these steps: apply a dollop of product to damp hair, towel-dried. Leave on for a minimum of 10 minutes. Rinse thoroughly with water. Proceed with shampoo, conditioner and blow dry as usual.

How long should I hold OP|BLONDE SERUM N3 or Olaplex N3?

Minimum 10 minutes, but better a couple of hours. In general, the longer you hold it, the better.

How often can I use OP|BLONDE SERUM N3 or Olaplex N3?

Once a week.

How often can I use OP|BLONDE SERUM N2 or/and Olaplex N2?

Once a week.

02. Shipping

How does shipping work?

Shipping is free of charge from €29 or more and is done by TNT courier. Below this threshold, you will find a charge of € 6 in your cart.
You will receive a confirmation email both after placing your order and after processing.
The second email will contain the tracking link by which you can follow the shipment of your package step by step.

If you have not received your order, you can contact us at 095 0935093 or write to us via the contact form.

please enter a valid address!

Shipping abroad

Currently, in addition to all over Italy, we only ship to: Austria, Belgium, Finland, France, Germany, Greece, Ireland, Netherlands, Poland, Portugal, Spain and Sweden.

What is the minimum purchase amount?

None! Place whatever you want in your cart, regardless of cost. With an expenditure of only €29, however, you will not have to pay shipping costs.

What is the delivery time?

Once the order is processed, delivery will arrive at the destination within 5 working days (weekends and holidays excluded).

Can I get the tracking code?

When the courier picks up the shipment, you will receive an email with all the details, including the tracking code. For more info and clarification, contact us at 0950935093 or via the contact form.

I would like to pick up the parcel independently at the post office: can you make a post stop?

Yes; please contact our customer service on Whatsapp +393283976505.

03. Checkout

I am completing the purchase but the discount code is not being applied, how come?

The discount code is applied to all list price items for sale on the site.
Therefore, all items on promotion, balance and/or discount as well as Kits including multiple products are excluded.

How can I make payment for my order?

On the OP Cosmetics online shop, you can pay with most common credit cards, including rechargeable or prepaid cards such as Visa, Mastercard, Postepay, and American Express.
We also accept payments via Paypal or bank transfer in advance.

Can I pay cash on delivery?

We are sorry but there is no payment on delivery

04.2 Blendor Masks
Does the Blendor mask cover white hair?

BLENDOR masks cannot cover white hair as they are refreshers that refresh and recharge the color, intensifying its reflection.

How long does the effect of Blendor masks last?

4 to 10 shampoos.

Could the Colour Refresh Blendor mask ruin the hair color or not go away at all?

No. Blendor color masks are restorative masks based on color pigments. Such pigments give a “temporary glow” to the hair that will gradually fade in 4 to 10 shampoos, until the hair returns to its original color or at least the color it had before applying the mask.

How often can I use the Blendor mask?

Once a week.

Can I mix Blendor masks?

Absolutely! All Blendor pigmented masks are mixable with each other to create endless shades of color.

Can I mix Blendor masks with OP|BLONDE?

Absolutely! All Blendor pigmented masks are mixable with OP|BLONDE professional products.

Tab TitleCan Blendor masks lighten hair?

No! They are reflective masks, consequently brightening the highlights and refreshing the color.

Can I apply Blendor masks to hair that has never been colored?

Yes, they work even on natural hair.

Can I use Blendor masks during pregnancy and breastfeeding?

Yes as long as it is not applied in skin.

04.3 Curly and frizzy hair
I have curly hair: what products can I use?

The CURL PERFECT ECRU NEW YORK line is just the thing for you!

My hair often frizzes: what can I use?

MINERAL LEAVE IN, used before styling, will allow you to say goodbye to the much-hated frizz!

I have oily hair: what can I use?

SEA CLEAN SHAMPOO and PROTECTIVE SILK CONDITIONER are the products for you. They are super light and suitable for frequent washing.


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